Lookback is using a couple of services to deliver the Lookback experience to you. These are the processors and sub-processors that process PII/Personal Data.
Regarding Type of Data, "User data" means data about a person who has an account with Lookback, and "Participant data" means data about a person who participates in a research session with Lookback.
Name | Type of Service | Company Location (Country) | Hosting Location (Country) | Type of Data | Adequacy Mechanism Supporting Transfer |
Airtable - Formagrid, Inc | CRM | United States | United States | User data - Email, name. | A DPA with the SCC. |
Baremetrics - Baremetrics, Inc | Billing metrics | United States | United States | User data* - Email, name. | A DPA with the SCC. |
AWS - Amazon Web Services | Hosting | United States | Irland | User data* - | A DPA with the SCC. |
G Suite - Google | Email, Support | United States | United States | User data* - Email, name. | A DPA with the SCC. |
Hubspot - Hubspot, Inc | CRM | United States | United States | User data* - Email, name. | A DPA with the SCC. |
Intercom - Intercom, Inc | Support | United States | United States | User data* - Email, name. | A DPA with the SCC. |
MongoDB - MongoDB, Inc | Database | United States | Ireland | User data* - | A DPA with the SCC. |
Notion - Notion Labs, Inc | Support | United States | United States | User data* - Email, name. | A DPA with the SCC. |
OpenAI L.L.C | Large language model text processing | United States | United States | User data* - Transcript of a session. | A DPA with the SCC. |
ProfitWell - ProfitWell | Billing metrics | United States | United States | User data* - Email, name. | A DPA with the SCC. |
Segment - Segment.io, Inc | Analytics | United States | United States | User data* - Email, name. | A DPA with the SCC. |
SendGrid - Twilio, Inc | Sending emails | United States | United States | User data* - Email, name. | A DPA with the SCC. |
Slack - Slack Technologies Limited | Internal communication, | United States | United States | User data* - Email, name. | A DPA with the SCC. |
Stripe - Stripe, Inc | Billing | United States | United States | User data* - Email, name. | A DPA with the SCC. |
* "user data" refers to data about the colleagues, fellow researchers and stakeholders who take part in your research, i.e. a person that has an individual Lookback user account.
** "participant data" refers to data (name, email, device info) about a person who participates in a research session, testing your products or services.