Lookback is using a couple of services to deliver the Lookback experience to you. These are the processors and sub-processors that process PII/Personal Data.

Regarding Type of Data, "User data" means data about a person who has an account with Lookback, and "Participant data" means data about a person who participates in a research session with Lookback.

Name

Type of Service

Company Location (Country)

Hosting Location (Country)

Type of Data

Adequacy Mechanism Supporting Transfer

Airtable - Formagrid, Inc

CRM

United States

United States

User data - Email, name.

A DPA with the SCC.

Baremetrics - Baremetrics, Inc

Billing metrics

United States

United States

User data* - Email, name.

A DPA with the SCC.

AWS - Amazon Web Services

Hosting

United States

Irland

User data* -
Email, name.

Participant data** -
Email, name, camera/screen/microphone recordings, device information.

A DPA with the SCC.

G Suite - Google

Email, Support

United States

United States

User data* - Email, name.

A DPA with the SCC.

Google Analytics

Analytics

United States

United States

User data* - Email, name.

A DPA with the SCC.

Hubspot - Hubspot, Inc

CRM

United States

United States

User data* - Email, name.

A DPA with the SCC.

Intercom - Intercom, Inc

Support

United States

United States

User data* - Email, name.

A DPA with the SCC.

Mode Analytics - Mode Analytics, Inc

Analytics

United States

United States

User data* - Email, name.

A DPA with the SCC.

MongoDB - MongoDB, Inc

Database

United States

Ireland

User data* -
Email, name.

Participant data** -
Email, name, device information.

A DPA with the SCC.

Notion - Notion Labs, Inc

Support

United States

United States

User data* - Email, name.

A DPA with the SCC.

ProfitWell - ProfitWell

Billing metrics

United States

United States

User data* - Email, name.

A DPA with the SCC.

Segment - Segment.io, Inc

Analytics

United States

United States

User data* - Email, name.

A DPA with the SCC.

SendGrid - Sendgrid, Inc

Sending emails

United States

United States

User data* - Email, name.

A DPA with the SCC.

Slack - Slack Technologies Limited

Internal communication,
Support

United States

United States

User data* - Email, name.

A DPA with the SCC.

Stripe - Stripe, Inc

Billing

United States

United States

User data* - Email, name.

A DPA with the SCC.

* "user data" refers to data (name, email) about the colleagues, fellow researchers and stakeholders who take part in your research, i.e. a person that has an individual Lookback user account.

** "participant data" refers to data (name, email, device info) about a person who participates in a research session, testing your products or services.

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