The owner of a Lookback organization on the Starter, Pro, Team and Insights Hub Plans can access the org's billing history from the 'Billing' page.

To download past receipts as PDFs, organization owners can:

  • Click the dropdown menu on the top right corner of the page

  • Click 'Billing'

  • Click 'Manage Subscription'

  • Then click the relevant payment under 'Billing History' and follow the prompts to download a PDF of the Billing Receipt.

Need to add more details to older receipts?

If you need to add additional details (like your company's name, address or VAT number) to older receipts, the owner of your Lookback organization can:

  • Log into Lookback

  • Send us chat message clearly specifying:
    - Which receipts need to be amended
    - Additional details to be added to a billing receipt

Once we receive the above request we will amend these billing receipts accordingly, and send them to the registered billing email address on file.

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