Here are some of the more common questions we get from customers about recruiting participants through Lookback. If you don't see your question answered here or in the main help article, please reach out to our support team using the chat bubble in the lower right corner.

No, you do not need to have a separate User Interviews account to use the recruit feature; everything is done directly through Lookback.

Not at this time. If you need to change your recruitment option, you will need to recreate the round from the beginning. If you duplicate the round, it will also duplicate your recruitment settings, but you can copy and paste from one round to the other to save some time.

At this time, it is not possible to use an existing User Interviews account with the Recruit feature, but you can still use them with the lite integration by choosing the option to Invite my own participants when setting up your round.

If your study end date has passed, you'll need to create a new round and recruit participants for that round. Assuming nothing changes, you can always duplicate the existing round to save yourself time!

After the participant has picked a time slot, the moderator can click Cancel in the list of recruited participants if that participant's start time is in the future. The participant will be asked to reschedule and can again pick from the available time slots. If they fail to reschedule, the participant will still be paid 25% of the incentive, but you will not be charged the recruitment fee for the participant

If a participant did not show up at their scheduled time, you can click Mark as no show. You will not be charged for this participant and they will not be paid the incentive.