In some cases, simply refreshing your browser can restore connectivity. 

If this doesn’t help, your network's firewall might be blocking Lookback Live. 

Help is at hand though – we have created a special tool to test your (or your participant's) network connection:

Please click it to run the test and if any of the test fails, or you're still unable to use Live after getting the test to pass, please contact our support and send us the details from the test.

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