Troubleshooting

Common troubleshooting tips.

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12 articles in this collection
Written by Queen Joseph and Francis Byrne

My recording is taking a long time to upload – what should I do?

Troubleshooting when sessions are stuck uploading or processing.
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Written by Queen Joseph
Updated over a week ago

Fix the issue: Camera or Mic

While moderating a live session you are warned that there may be an issue with your Camera, Microphone or both.
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Written by Queen Joseph
Updated over a week ago

Fix the issue: Unable to join a Live Session

While moderating a Live session you or your participant are unable to join or connect.
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Written by Queen Joseph
Updated over a week ago

Android Device Compatibility

Overview of which Android devices we've tested and which ones have known issues.
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Written by Queen Joseph
Updated over a week ago

I can't connect my camera or microphone in Chrome!

Troubleshooting errors and issues connecting camera or microphone when using the Participate Chrome extension
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Written by Francis Byrne
Updated over a week ago

My Android recording won't upload, what should I do?

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Written by Queen Joseph
Updated over a week ago

Updating Participate Desktop (chrome extension)

You're attempting to use Participate Desktop chrome extension to do a remote test, or an in-person test, but your software is out of date.
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Written by Queen Joseph
Updated over a week ago

Why can't I start a Participate session on iOS?

Sometimes you can't start a recording when you press the Participate button after clicking an Participate link
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Written by Queen Joseph
Updated over a week ago

I can't hear sound on my exported video

When you export a combined recording and play it on some media players there is no sound
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Written by Queen Joseph
Updated over a week ago

When using Live I'm seeing "Error: Trouble connecting to Live server. [not-connected]." What should I do?

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Written by Queen Joseph
Updated over a week ago

The iOS SDK seems to cause crashes in a method called GFlookback_sendEvent. Why?

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Written by Queen Joseph
Updated over a week ago

When using the iOS SDK – "Uploads seem to get stuck around 18%" or "I'm getting SSL errors when uploading recordings."

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Written by Queen Joseph
Updated over a week ago