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Why can't I see the participant's face and screen touches/taps while testing an iOS App?
Why can't I see the participant's face and screen touches/taps while testing an iOS App?

When the participant's face and screen touches/taps are recorded during iOS sessions

Russ Troester avatar
Written by Russ Troester
Updated over a week ago

On iOS, the participant's front-facing (aka selfie) camera and screen touches/taps are only captured while the participant is testing a URL-based prototype or website within Lookback's Participate App.

When the Participate App is backgrounded - that is, when the participant navigates away from Participate to another app, like Spotify - the front-facing camera feed and screen touches/taps are paused due to Apple's privacy restrictions. These will be resumed, however, when the participant navigates back to the Participate app.

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