FAQ

Frequently Asked Questions

11 articles in this collection
Written by Henrik Mattsson, Diana Boiteux, and Meena Annamalai

Is camera recording required?

Written by Diana Boiteux
Updated over a week ago

Trialing Lookback

What happens to my recordings when I'm not subscribed to Lookback?

Overview of what happens to recordings after trial periods end, during periods of inactivity or not paying for the services.

Written by Henrik Mattsson
Updated over a week ago

Project Setup

Rounds FAQ

All you need to know about Rounds

Written by Meena Annamalai
Updated over a week ago

Does the platform allow for us to upload an NDA for acceptance prior to testing?

Yes, you can include a NDA or terms for testers.

Written by Diana Boiteux
Updated over a week ago

Does the app offer the ability to do a post test survey?

Written by Diana Boiteux
Updated over a week ago

Do you support success links?

Written by Diana Boiteux
Updated over a week ago

Apps and Downloads

Do all testers need to download an application to participate in testing?

What do users need to download to join a test?

Written by Diana Boiteux
Updated over a week ago

Transcription

Are there transcriptions of audio provided?

Does Lookback offer transcription services?

Written by Diana Boiteux
Updated over a week ago

SDK

Is there an Android SDK for Lookback?

Why you don't need to install an SDK for Android.

Written by Henrik Mattsson
Updated over a week ago

Deprecation of Lookback iOS SDK

Written by Henrik Mattsson
Updated over a week ago

Delete Account

How do I delete my account?

Overview on how to delete your Lookback account.

Written by Henrik Mattsson
Updated over a week ago