Update – January 14th, 2021

As of today, Instant Sign-up is discontinued and removed from all our products. Please read the following article for more information:

Everything below should be considered out-of-date and not supported.

What is Instant Sign-Up?

Great question! We're glad you asked.

Instant Sign-Up is something you can enable that lets everyone with a certain email domain join your organization after they verify their email. 

This means when someone with your approved email domain(s) is sent a link to a recording, project, organization, all they need to do is verify their email and then they will be added to your organization and can immediately view the content they need on Lookback.

Example: Julia enables Instant Sign-Up for the domain @uxresearch.com and then shares a session with her colleague Joe, who doesn't already have a Lookback account but whose email address is joe@uxresearch.com. Since Joe's email domain matches the approved domain, as soon as he verifies his email he can immediately watch the session he was sent.


Individuals must first verify their email before they can join your organization. This ensures that individuals joining your organization actually have an email address from one of your approved domains.

Enabling, disabling, and configuring Instant Sign-Up

You can configure and turn Instant Sign-Up on or off at any point from your 'Organization Settings' Page. (Click on the dropdown in the top right of your dashboard and select 'Organization Settings'.)

When creating a new organization, Instant Sign-Up is by default toggled off and can simply be toggled on on the Invite Members page during sign-up.

Default domain

By default, Instant Sign-Up uses the email domain of the user who enables it. 

Changing or adding domains

You can change to a different domain or add additional email domains from your 'Organization Settings' Page.


Default role

On the Starter, Pro or Enterprise Plans

Individuals who join your Starter, Pro or Enterprise Organization through Instant Sign-Up automatically become Observers. You can promote Observers to Collaborators through your Members page. Read more about the differences between Observers and Collaborators

On the Team and Insights Hub Plans

Those who join your Team or Insights Hub Organization through Instant Sign-Up automatically become moderators.

Generic email addresses

Generic email domains such as gmail.com, hotmail.com, and more. aren't eligible for Instant Sign-Up for security reasons. If you have one of these domains, you can enable Instant Sign-Up for a different domain by visiting your 'Organization Settings' Page.

FAQ for Instant Sign-Up

Who in an organization can enable/disable Instant Sign-Up?

Owners can enable and disable Instant Sign-Up for their organization.

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