Preparing for your session
Make sure you’re on good WiFi
Do a test of the session yourself before your session
Invite team members the day before your session to account for any firewall issues & filters that can delay invites — in these work-from-home times
Establish how you’d like your observers to participate in the session with you e.g., take notes in the Notes section, @mention you during the session with questions, establish a coding system to help with synthesis, etc.
Ask that the Participant goes onto 'Airplane mode' so any incoming phone calls won't interfere with the session
Desktop tests - have the latest Chrome installed
Mobile tests - install the Participate app when you receive your invitation
iOS Tests - be on OS 12.2 or higher
Android Tests - refer to this article for Android OS compatibility
Troubleshooting during your session
👥 Participant connection issues?
🎧 Participant audio issues?
Ensure bluetooth headsets are well-charged
Double check they haven't accidentally hit 'Mute'
☎️ Participant received an incoming phone call?
Ask that the Participant goes onto 'Airplane mode' so any future incoming phone calls won't interfere with the session
Have the Participant close the Participate app, click on original Participate URL, click 'Resume' and they'll be brought back to the permissions flow and can rejoin the session