In order to ensure the highest quality of research possible, we've made changes to the iOS version of the Lookback Participate App to require either wired or wireless headsets/headphones for participants joining a LiveShare. The reason for this requirement is the way we capture camera and taps/touches in the Participate App in-app browser, and that it's not possible to take advantage of the built-in iOS "voice call" echo cancellation features.

Because we want to prevent anyone from entering into a research session that will result in a sub-optimal experience/recording, we are communicating this requirement up front instead. Here is what your participant will experience in the process when they have a headset:

If your participant does not have a headset, this is what they will see:

We’re actively making product improvements to eliminate echo issues for iOS devices and ensure the best experience possible for all our users.

However, in the meantime, please do notify your participants on iOS that they’ll need to wear wired or wireless headsets/headphones with a built-in microphone in order to participate in a LiveShare session.


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