For Participants

  • Make sure you’re on good WiFi

  • Desktop tests - have the latest Chrome installed

  • Check your MacOS settings (desktop only) to allow camera, mic, and screen recording

  • Mobile tests - install the Participate app when you receive your invitation

  • iOS Tests - be on OS 12.2 or higher

  • Android Tests - refer to this article for Android OS compatibility

For Observers

  • Make sure you’re on good WiFi

  • Create your account with Lookback as soon as you receive the invite

  • Plan to participate in the session as you Moderator indicated beforehand (if at all)

  • If you’re joining as a Collaborator, but not Moderating the session, wait until the Moderator joins and allow them to start the session with the Participant

Did this answer your question?