Allow microphone/camera access
You might see a permissions popup window in your Chrome browser the first time Participate asks you to enable your microphone or camera. Click the Allow button to proceed:
Why am I asked to use my microphone or camera?
Your microphone is always required because thinking out loud is an important part of a research session. Your camera may be optional or required, depending on the researcher’s needs. If you’re not comfortable with this step, please contact the person asking you to participate.
I didn’t get a permissions popup
If you don't get a permissions dialog in the Chrome extension, it can be because the extension was blocked from accessing the microphone and/or camera sometime earlier. Follow the steps below to troubleshoot.
Try updating microphone/camera access in Chrome Settings
This should fix most problems for Apple (Mac) and Windows (PC) users
Type chrome://settings in your browser bar
Search for microphone or camera
Click Site Settings
Under Permissions, select Microphone or Camera
Under Not allowed to use... click Participate by Lookback
Under Permissions, select the dropdown menu next to Microphone or Camera and change it to Allow
Mac users: quit the browser. Windows users: exit the browser
Re-follow the link originally shared with you
If updating microphone or camera access in Chrome Settings doesn’t work, continue with the troubleshooting steps below.
Fix operating systems problems with your microphone or camera (Apple/Mac)
If the problem is with your microphone, make sure you aren’t muted. Adjusting the volume can sometimes resolve issues with the microphone. If that doesn’t help, try the steps below.
Check System Preferences to make sure Chrome has permission to use your microphone or camera
Mouse to the upper left-hand corner of your screen and click the Apple icon to open System Preferences
Click the Security & Privacy icon
Scroll down to Microphone or Camera in the left-hand panel
Find Google Chrome.app and tick the selection box to add a blue check mark next to it
Follow the instructions to Quit & Reopen
Re-follow the link already shared with you
You will need to go through some of the steps you completed earlier, but this time you should be able to successfully select your microphone or camera and start your session.
Fix operating systems problems with your microphone or camera (Windows/PC)
Because of the differences between Windows (PC) operating systems, we recommend following the troubleshooting steps for your operating system at Microsoft’s website: Windows camera, microphone, and privacy.
Once you’ve completed any steps recommended, re-follow the link already shared with you.
If you're still having trouble, start a conversation with us using the blue chat bubble in the lower right hand corner of your screen.