Troubleshooting

Common troubleshooting tips.

Queen Joseph avatar Francis Byrne avatar Brian Gerstle avatar
12 articles in this collection
Written by Queen Joseph, Francis Byrne, and Brian Gerstle

My recording is taking a long time to upload – what should I do?

Troubleshooting when sessions are stuck uploading or processing.
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Written by Queen Joseph
Updated over a week ago

Fix the issue: Camera or Mic

While moderating a live session you are warned that there may be an issue with your Camera, Microphone or both.
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Written by Queen Joseph
Updated over a week ago

Fix the issue: Unable to join a Live Session

While moderating a Live session you or your participant are unable to join or connect.
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Written by Queen Joseph
Updated over a week ago

Android Device Compatibility

Overview of which Android devices we've tested and which ones have known issues.
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Written by Queen Joseph
Updated over a week ago

I can't connect my camera or microphone in Chrome!

Troubleshooting errors and issues connecting camera or microphone when using the Participate Chrome extension
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Written by Francis Byrne
Updated over a week ago

My Android recording won't upload, what should I do?

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Written by Queen Joseph
Updated over a week ago

Updating Participate Desktop (chrome extension)

You're attempting to use Participate Desktop chrome extension to do a remote test, or an in-person test, but your software is out of date.
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Written by Queen Joseph
Updated over a week ago

Why can't I start a Participate session on iOS?

Sometimes you can't start a recording when you press the Participate button after clicking an Participate link
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Written by Queen Joseph
Updated over a week ago

I can't hear sound on my exported video

When you export a combined recording and play it on some media players there is no sound
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Written by Queen Joseph
Updated over a week ago

When using Live I'm seeing "Error: Trouble connecting to Live server. [not-connected]." What should I do?

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Written by Brian Gerstle
Updated over a week ago

The iOS SDK seems to cause crashes in a method called GFlookback_sendEvent. Why?

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Written by Queen Joseph
Updated over a week ago

When using the iOS SDK – "Uploads seem to get stuck around 18%" or "I'm getting SSL errors when uploading recordings."

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Written by Queen Joseph
Updated over a week ago