Please note:  The original Mac app no longer supports iOS USB recording. You can now use In-person testing to do so using the following steps in this article.


Recording iOS entire screen device

If you are recording an iOS device, we recommend this configuration if either:

  1. You want to record screens outside of your iOS app (such as the user's home screen or a competitor's app)
  2. If you do not want to install the Lookback iOS SDK into your app

While this setup is a bit more clumsy because it requires a Mac being connected to the iOS device, it allows you to record all screens on an iOS device, rather than being restricted to recording just screens within an online web browser (with Lookback Participate for iOS) or just screens within your app (with Lookback's iOS SDK). 

The following steps explain how you can mirror the iOS device's screen on a Mac. This way, when you record the Mac's screen, you will record the iOS device too.

Testing a prototype? Read this article to get set up. 

What's Needed

  • iOS Device
  • Mac with either Yosemite or a more recent operating system
  • A lightning cable for your iOS device (Lightning cable is fancy word for the USB charging cable that comes with all iOS devices)

Please note – the Mac and iOS device both need to be in the same location because they will need to be connected using the Lightning cable.

Setup

  1. Plug the iOS device (i.e. iPhone) into the Mac using the Lightning cable.
  2. Open up QuickTime on your Mac.
  3. Click File and then select New Movie Recording (Do not click “New Screen Recording”). You will automatically see the home screen of your mobile (iOS) device appear on your desktop.

Tip: If your iOS device isn’t listed, you likely need to unlock your iOS device and make sure to select “Trust this Computer”.

Depending on your previously established setup in QuickTime, you will automatically see either yourself in the QuickTime camera or alternatively the screen of your mobile device.  You only need to see the screen of your mobile device. 

In order to do so, click the downwards arrow next to the record button and select your iOS device.

After you select your iOS device from the dropdown menu, you should now see your iOS screen on you Mac:

It is important to know: You are not using QuickTime to record the iOS screen. This setup is simply so you can record the Mac’s screen, which has the iOS screen on it. The terminology used in QuickTime can be confusing as it refers to the term "Camera" but it is in fact your device screen. Remember that it is the Lookback desktop using QuickTime that will act as a camera to record the research session.

You are all set to conduct an In-person study

Now that you have the iOS device mirrored on your Mac, you can conduct research through recording the Mac's screen while choosing an In-person test as shown in the Lookback dashboard:


You can find all the required steps to Live stream an In-person interview in this article:

You are all set to start your research !

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