Collaborators (but not observers) from a paid Pro or Enterprise organization are able to download recordings. They can do this in two ways: 

  1. In a Project View, Highlights View, or the All Recordings View: By selecting a recording and clicking the Export button towards in the top left.
  2. When Viewing a Recording:  By clicking the Export button underneath the recording title.

Screen Video will give you a recording of the device's screen, while Face Video will give you the participant's face. Please note, Screen Video does not include audio.

Combined Video (screenshotted below) will give you both. The facial camera recording is superimposed on top of the screen recording so you can see both recordings in the same file, making it easier to share. 

Here's a screenshot of what a Combined Video download looks like if the participant's device is a desktop:

Please note: Anyone who's part of a Standard organization can't download recordings unless their organization was created before July 26, 2017. Standard orgs created before July 26, 2017 are able to download the screen video and face video separately, but not combined. 

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