FAQ

A regularly curated list of the most commonly asked questions by Lookback customers.

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12 articles in this collection
Written by Queen Joseph, Francis Byrne, and Jonatan Littke and 3 others

How can I transfer ownership?

Transfer or change ownership to another member of your organization.
Written by Queen Joseph
Updated this week

Where can I access my billing receipts?

View your subscription billing history, download your receipts/invoices/bills and add accounting or tax info e.g. VAT number
Written by Francis Byrne
Updated this week

How to recruit participants with Lookback

Invite your own participants or use our partnership with UserInterviews.com.
Written by Jonatan Littke
Updated over a week ago

Update the Chrome Browser

How to update the Chrome browser to the latest version
Written by Martin Algesten
Updated over a week ago

What happens to my recordings whilst I'm not subscribing to Lookback

After account deletion or in periods of not paying for the services what happens to recordings
Written by Queen Joseph
Updated over a week ago

How can I merge or transfer an organization?

Combining multiple organizations into one.
Written by Queen Joseph
Updated this week

What is Lookback's Slack app and how do I set it up?

Written by Queen Joseph
Updated over a week ago

Does the Lookback SDK work with Unity and/or React Native?

Written by Nevyn Bengtsson
Updated over a week ago

Is there an Android SDK for Lookback?

Why you don't need to install an SDK for Android.
Written by Queen Joseph
Updated over a week ago

How do I cancel my account?

Pausing or ending your subscription with Lookback.
Written by Queen Joseph
Updated this week

How much disk space and upload data does Lookback need?

Written by Queen Joseph
Updated over a week ago

Public Links (deprecated)

Written by Craig Stubblefield
Updated over a week ago