FAQ

A regularly curated list of the most commonly asked questions by Lookback customers.

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19 articles in this collection
Written by Queen Joseph, Johan Brook, and Carl Littke and 5 others

Does Lookback offer a discount for non-profit/educational institutions?

Written by Queen Joseph
Updated over a week ago

How can I change the billing email address?

Changing the billing email address for your organization (where your organization’s receipts are sent to).
Written by Queen Joseph
Updated over a week ago

Does Lookback support task-based tests?

Providing participants questions/tasks/activities for remote, unmoderated research testing
Written by Queen Joseph
Updated over a week ago

How does Lookback's Chrome extension work?

How to use our extension – for participants and researchers.
Written by Johan Brook
Updated over a week ago

Can I upload a video or audio file to Lookback?

Uploading/importing video or audio files to Lookback from other sources.
Written by Queen Joseph
Updated over a week ago

Is Lookback available in multiple languages?

Lookback is only available in the English language.
Written by Queen Joseph
Updated over a week ago

Is Lookback compliant with GDPR?

Yes we are.
Written by Carl Littke
Updated over a week ago

How can I transfer ownership?

Transfer or change ownership to another member of your organization.
Written by Queen Joseph
Updated over a week ago

Where can I access my billing receipts?

View your subscription billing history, download your receipts/invoices/bills and add accounting or tax info e.g. VAT number
Written by Francis Byrne
Updated over a week ago

How to recruit participants with Lookback

Invite your own participants or use our partnership with UserInterviews.com.
Written by Jonatan Littke
Updated over a week ago

Update the Chrome Browser

How to update the Chrome browser to the latest version
Written by Martin Algesten
Updated over a week ago

What happens to my recordings whilst I'm not subscribing to Lookback

After account deletion or in periods of not paying for the services what happens to recordings
Written by Queen Joseph
Updated over a week ago

How can I merge or transfer an organization?

Combining multiple organizations into one.
Written by Queen Joseph
Updated over a week ago

What is Lookback's Slack app and how do I set it up?

Written by Queen Joseph
Updated over a week ago

Does the Lookback SDK work with Unity and/or React Native?

Written by Nevyn Bengtsson
Updated over a week ago

Is there an Android SDK for Lookback?

Why you don't need to install an SDK for Android.
Written by Queen Joseph
Updated over a week ago

How do I cancel my account?

Pausing or ending your subscription with Lookback.
Written by Queen Joseph
Updated over a week ago

How much disk space and upload data does Lookback need?

Written by Queen Joseph
Updated over a week ago

Public Links (deprecated)

Written by Craig Stubblefield
Updated over a week ago