With Lookback, the Participant will always initiate a session, including moderated sessions. Sometimes you may have your focus on something else and want to know when your participant is ready to start the session. Lookback can send you an SMS/Text message to alert you when a participant has arrived for their session.
These notifications are for moderated sessions only and are set at the project level. This means that when you enable SMS notifications for a project, you will be notified when any participant from any moderated (LiveShare or Interview) round in your project has arrived.
Setting up SMS Notifications in Lookback
Find & open the project for which you want to enable SMS notifications
On the Project page, click on Settings in the left column
Scroll down until you see Project notifications and toggle the slider to the on position
If you haven't yet set up your phone number in your user account settings, you can do so here
Click on Select country and find your country & country code
Enter your mobile phone number in the space indicated
Click Save. You should now receive a short, sample message from Lookback
When a participant has arrived for your session, you'll receive a text notification like this:
Deleting or changing your mobile phone number
Click on the menu at the top right, then click My account
On the User Settings page, scroll down to the bottom where you'll see a section for your Mobile Phone Number
To remove your phone number completely from Lookback, click Delete then Yes, delete to confirm
To change your phone number, click Change then Save to confirm the change
Change the country code (if needed) and enter your new mobile phone number in the space indicated and click Save.