The Suspended status is a way to restrict access to Lookback data for a limited time, to keep a team member's user account within the Lookback organization rather than removing it. Some possible use cases:
A team member will be temporarily inactive for an extended leave
An external stakeholder was added as team member only to collaborate in a particular project that is now ended, and the team member is likely to collaborate again in the future
🚀 If you are on a free trial and purchase a Freelance subscription or downgrade from a larger plan to a Freelance plan, any other users you have invited to your trial organisation will automatically be suspended. This is due to the Freelance plans being solo/single user plans. It is not possible to un-suspend or give access to other users on the Freelance plans.
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What Suspended status means
If a team member in a Lookback organisation is suspended, that team member will see the screen below when trying to access the dashboard.
This means:
they can't watch sessions in the dashboard
they can't access projects and rounds in the dashboard
they can't visit Member or Organization settings
In short, a suspended team member won't be able to access any Lookback data or perform any Lookback actions at all.
Who can suspend or unsuspend a team member?
Any team member on a usage/session-based subscription plan (Team, Insights Hub)
The Owner or a Collaborator on a license-based subscription plan: Enterprise, Starter (legacy), Pro (legacy)
How do I suspend or unsuspend a member?
This action is carried out in the Members section: click the menu (top right) > Members
Locate the member you need to suspend
For teamsession-based plans, click Member next to their name. For license-based plans, click Collaborator or Observer next to their name.
Click Suspended
To unsuspend a member, click on Suspended next to their name and choose the appropriate role: Member for session-based plans; Collaborator or Observer for license-based plans.
My user account was suspended. How do I get unsuspended?
If you see Your status in the organisation is suspended when trying to log in to a Lookback organization, and you believe you should have access to the Lookback organisation, click on Visit organisation contact info and reach out to the owner of that Lookback organisation and ask them to unsuspend your account.
As noted at the beginning of this help article, if a user account was suspended due to purchasing a Freelance subscription, it is not possible to un-suspend those accounts.